Frequently asked questions

Is the Simple Contacts test safe?

Very. We've worked with incredible and well-respected physicians to develop our test, and its performance is constantly under review. It is critical to understand that we are not fitting you for new contact lenses or objectively evaluating your refractive error. We are simply determining whether or not your existing lens prescription is still right for you. This vastly minimizes inherent risk and improves test accuracy.

Is Simple Contacts legal?

Of course! The results from your test are carefully reviewed by an Ophthalmologist licensed in your state, who will personally write your new prescription before contact lenses are mailed out. We follow all federal and state regulations for each state in which we operate.

Who is the Simple Contacts test designed for?

We've designed this test for contact lens wearers who:

What happens to the videos you record during the test? Who sees them?

The videos from the tests are shown to our physicians and those processing orders only! They are stored securely in a HIPAA-compliant system, ensuring safety and privacy for your test data.

Is my data safe? Are you HIPAA compliant?

Your data is safe with us! We're a HIPAA-compliant service and all of our data meets or exceeds HIPAA standards.

Is your test a full eye exam?

No. Our test is not a replacement for a full eye exam. We only offer a vision test designed specifically to assess a contact lens prescription.

What does a full eye exam include?

A full eye exam includes dilation and an examination of the ocular health of the eye, not just vision. More information is available in this WebMD article.

How frequently should I receive an in-person eye health examination?

The American Academy of Ophthalmology (AAO) has published official recommendations for eye health exam frequency. You should refer to this document (or download as PDF) to inform your own decision.

How do I know which doctor will be reviewing my test?

Your test will always be reviewed by an Ophthalmologist that is licensed in your state. Our physician network is exclusively comprised of well-respected local physicians in good legal standing.

Do I need anything special to take the Simple Contacts test?

All you need is a well-lit room with at least 10 feet of space, an iPhone, and your current contact lenses.

What does the Simple Contacts test cost?

The test is $10 – compare this to the typical $100 to $250 cost of an office visit.

Will my vision insurance cover the contact lenses I purchase through Simple Contacts?

Simple Contacts is accepted by most major insurance companies, such as Cole Managed Vision, Davis Vision, EyeMed, Spectera, VSP, and many others as an out-of-network provider. So, if you have an out-of-network benefit for contact lenses, you simply purchase your contacts through Simple Contacts and submit the itemized invoice that we send you with your order for reimbursement from your insurance company.

We are happy to help you navigate your vision insurance plan. Just call 877-508-SIMPLE and one of our specialists will assist you.

I haven't seen the eye doctor in 5 years. Am I still eligible for the Simple Contacts test?

No. This test is only available to patients who have had at least one dilated eye exam in the last 4 years, and this is subject to change on a case-by-case basis determined by the physician reviewing your test.

Even with my contact lenses I do not have 20/20 vision. Can I still use Simple Contacts?

Not today. Our test is only designed to determine whether or not a patient surpasses 20/20 vision with their current contact lenses.

Do I need an iPhone to use Simple Contacts?

Right now you need an iPhone running iOS 8.4 or later with a functional front-facing camera. Soon we will expand our offering to other devices.

Can I ask my doctor a question? Can I directly communicate with him or her?

You are not able to communicate directly with your reviewing doctor in real time. If they discover any abnormalities in your test, you will be made aware of their concerns. You will also get information about your physician after submitting your test, and will have the ability to reach your physician if you have any questions or concerns about the prescription that was issued.

Where is Simple Contacts currently available?

We are currently available in Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Iowa, Illinois, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. We are rapidly expanding to new states.

How much do your lenses cost?

We offer the lowest priced contact lens refills. By using our test and purchasing our lenses, you can expect to save more than $150 a year when compared to any other way of getting a refill.