Frequently Asked Questions

Is the Simple Contacts test safe?

Very. We've worked with incredible and well-respected physicians to develop our test, and its performance is constantly under review. It is critical to understand that we are not fitting you for new contact lenses or objectively evaluating your refractive error. We are simply determining whether or not your existing lens prescription is still right for you. This vastly minimizes inherent risk and improves test accuracy.

Is Simple Contacts legal?

Of course! The results from your test are carefully reviewed by an ophthalmologist licensed in your state, who will personally write your new prescription before contact lenses are mailed out. We follow all federal and state regulations for each state in which we operate.

Who is the Simple Contacts test designed for?

We've designed this test for contact lens wearers who:

  • are 18 or older
  • do not have a history of health issues, including (but not limited to):
    • Eye infection
    • Eye pain or discomfort
    • Double vision
    • Eye surgery within past 12 months
    • Foreign object in your eye
    • Glaucoma
    • History of a freckle of nevus
    • History of any inflammatory disease or condition
    • HIV/AIDS
    • Keratoconus
    • Sudden loss of vision in either eye
    • Taking a medication that affects your vision
    • Any illness that affects ocular health (ask your doctor)
  • have stable vision and are happy with their current prescription
  • have had an in-person eye exam in the past 4 years

What happens to the videos you record during the test? Who sees them?

The videos from the tests are shown to our physicians and those processing orders only! They are stored securely, ensuring safety and privacy for your test data.

Is your test a full eye exam?

No. Our test is not a replacement for a full eye exam. We only offer a vision test designed specifically to assess a contact lens prescription.

What does a full eye exam include?

A full eye exam includes dilation and an examination of the ocular health of the eye, not just vision. More information is available in this WebMD article.

How frequently should I receive an in-person eye health examination?

The American Academy of ophthalmology (AAO) has published official recommendations for eye health exam frequency. You should refer to this document (or download as PDF) to inform your own decision.

How do I know which doctor will be reviewing my test?

Your test will always be reviewed by an ophthalmologist that is licensed in your state. Our physician network is exclusively comprised of well-respected local physicians in good legal standing.

Do I need anything special to take the Simple Contacts test?

All you need is a well-lit room with at least 10 feet of space, a computer or smartphone with a front-facing camera, and your current contact lenses.

What does the Simple Contacts test cost?

The test is $20 – compare this to the typical $100 to $250 cost of an office visit.

Will my vision insurance cover the contact lenses I purchase through Simple Contacts?

Simple Contacts is accepted by most major insurance companies, such as Cole Managed Vision, Davis Vision, EyeMed, Spectera, VSP, and many others as an out-of-network provider. So, if you have an out-of-network benefit for contact lenses, you simply purchase your contacts through Simple Contacts and submit the itemized invoice that we send you with your order for reimbursement from your insurance company.

We are happy to help you navigate your vision insurance plan. Just call (877) 508-SIMPLE and one of our specialists will assist you.

I haven't seen the eye doctor in 5 years. Am I still eligible for the Simple Contacts test?

No. This test is only available to patients who have had at least one in-person eye exam in the last 4 years, and this is subject to change on a case-by-case basis determined by the physician reviewing your test.

Even with my contact lenses I do not have 20/20 vision. Can I still use Simple Contacts?

Not today. Our test is only designed to determine whether or not a patient surpasses 20/20 vision with their current contact lenses.

Do I need an iPhone to use Simple Contacts?

Not anymore! Now you can renew your prescription from any computer or smartphone with a camera! Our iOS app works on any Apple device running iOS 9.0 or later, and our Android app works with most devices running Lollipop 5.0 or later. You will need a functioning front-facing camera to take the renewal test.

Can I ask my doctor a question? Can I directly communicate with him or her?

You are not able to communicate directly with your reviewing doctor in real time. If they discover any abnormalities in your test, you will be made aware of their concerns. You will also get information about your physician after submitting your test, and will have the ability to reach your physician if you have any questions or concerns about the prescription that was issued.

Can I get a Simple Contacts test and prescription without purchasing contact lenses?

Of course! Just place your order and respond to our text with a request for just the prescription, and you’ll be charged for just the test and not for the lenses. If you’re issued a prescription, we’ll send you a copy by email.

Where is Simple Contacts currently available?

We are currently available in Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. We are rapidly expanding to new states.

How much do your lenses cost?

We offer the lowest priced contact lens refills. By using our test and purchasing our lenses, you can expect to save more than $150 a year when compared to any other way of getting a refill.

What are my payment options?

We accept all major credit and debit cards. If you have a Flexible Savings Account, you can use the debit card for that account just like any other.

Can I earn credit for telling others about Simple Contacts?

Absolutely! You can find referral details in the "My Account" section online and in our app. Every friend that signs up through your link will earn $20 when they sign up and you'll earn $20 when they order! Terms apply.

My prescription hasn’t been approved yet. Why have I been charged for my lenses?

When you place an order, we put a temporary hold on your card for the full amount of the order. We do not complete the charge until our doctors approve your prescription.

If our doctor does not approve your prescription, the hold on your card is released. Depending on your bank, it may take between 5-10 business days to reflect on your statement.

If you used a debit card, some banks remove the funds from your account immediately. Unfortunately, this is out of our control. You can contact your bank to request access to those funds.

How do I contact you?

We’re available by phone at (877) 508- 7467, chat, and email at team@simplecontacts.com, Monday — Friday, 9 am — 6 pm ET.

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