First, call Aetna member services at 1-888-912-9496 to check that your plan includes out-of-network benefits. Make sure you have your policy number handy when you call!
If your plan does allow for out-of-network coverage, great! Once you receive your receipt from us, you’ll need to send it to Aetna to submit a claim.
To submit a claim by email:
- Print and fill out the Aetna out-of-network reimbursement form
- Send the form and include the receipt we emailed to you: firstname.lastname@example.org
To submit a claim by mail:
- Print and fill out their out-of-network reimbursement form
- After completing the claim form, you can print and mail copies of your claim form and your Simple Contacts receipt to:
Attention: OON Claims
P.O. Box 8504
Mason, OH 45040-7111